Refund and Returns Policy

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1. Introduction

At GARDIZO, we want you to be completely satisfied with your purchase. This Return & Refund Policy outlines our procedures for returns, exchanges, and refunds. We strive to make the process as simple and straightforward as possible while maintaining fair practices for all our customers.

2. Return Eligibility

2.1 Time Frame

  • Returns must be initiated within 30 days of delivery
  • Returns received after 30 days will not be accepted
  • The return date is determined by when you initiate the return request

2.2 Item Condition Requirements

Items must be returned in their original condition:

  • Unused and unworn
  • All original tags attached
  • In original packaging
  • Include all accessories and documentation
  • Free from damage, soil, or signs of use

3. Restocking Fee

  • No restocking fee applies to all returns
  • No restocking fee will be deducted from your refund amount
  • Example: For a $100 item, the refund would be $100.

4. Return Process

4.1 Initiating a Return

  1. Contact us at support@gardizo.com with your order number
  2. Include the reason for your return
  3. We will provide a Return Authorization (RA) number
  4. Package your return following our guidelines below

4.2 Packaging Guidelines

  • Pack items securely to prevent damage during transit
  • Include your RA number clearly visible on the outside of the package
  • Remove or cover all original shipping labels
  • Include a copy of your order invoice inside the package

4.3 Shipping Your Return

  • Customer is responsible for return shipping costs
  • We recommend using a trackable shipping method
  • Keep your tracking number for reference
  • Ship returns to:

GARDIZO 
ATTN: Returns Department
4022 RIO GRANDE BLVD NW
ALBUQUERQUE, NM 87107

5. Exchange Process

5.1 Requesting an Exchange

  • Contact support@gardizo.com to request an exchange
  • Specify the item you wish to receive instead
  • Follow the same return process outlined above

5.2 Exchange Shipping

  • Customer pays for shipping the original item back
  • GARDIZO covers the cost of shipping the exchange item
  • Exchanges are subject to product availability

6. Refund Process

6.1 Refund Timeline

  • Initial processing: 3-7 business days after receiving your return
  • Bank processing: Up to 30 days for the refund to appear in your account
  • You will receive an email notification when your refund is processed

6.2 Refund Method

  • Refunds are issued to the original payment method
  • Original shipping charges are not refunded
  • No restocking fee is deducted from the refund amount
  • Store credit option available upon request

7. Damaged or Incorrect Items

7.1 Damaged Items

If you receive a damaged item:

  1. Take photos of the damage
  2. Contact us within 24 hours of delivery
  3. We will arrange return shipping at our expense
  4. No restocking fee applies to damaged items

7.2 Incorrect Items

If you receive the wrong item:

  1. Contact us immediately
  2. We will send a return shipping label
  3. No restocking fee applies
  4. We will rush ship the correct item

8. Gift Returns

  • Gift recipients may return items for store credit
  • Original order number or gift receipt required
  • Store credit will be issued for the full purchase amount
  • Restocking fee applies to gift returns

9. Holiday Returns

  • Items purchased between November 1 and December 24 may be returned until January 31
  • Standard return conditions and restocking fee apply
  • Original proof of purchase required

10. Contact Information

For any questions about returns or refunds, please contact us:

Business: Gardizo
Company No.: 7927185
Address: 4022 RIO GRANDE BLVD NW
ALBUQUERQUE, NM 87107
United States
Email: support@gardizo.com
Phone: +1 (223)-399-8321
Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

We aim to respond to all return and refund inquiries within 24 business hours