Ficus Tree (Ficus benjamina) – Live Indoor & Outdoor Potted Plant

Last Updated: November 14, 2024

1. Introduction

At GARDIZO, we want you to be completely satisfied with your purchase. This Return & Refund Policy outlines our procedures for returns, exchanges, and refunds. We strive to make the process as simple and straightforward as possible while maintaining fair practices for all our customers.

2. Return Eligibility

2.1 Time Frame

• Returns must be initiated within 30 days of delivery
• Returns received after 30 days will not be accepted
• The return date is determined by when you initiate the return request

2.2 Item Condition Requirements

Items must be returned in their original condition:

• Unused and unworn
• All original tags attached
• In original packaging
• Include all accessories and documentation
• Free from damage, soil, or signs of use

3. Restocking Fee

• No restocking fee applies to all returns
• No restocking fee will be deducted from your refund amount
• Example: For a $100 item, the refund would be $100.

4. Return Process

4.1 Initiating a Return

1. Contact us at support@gardizo.com with your order number
2. Include the reason for your return
3. We will provide a Return Authorization (RA) number
4. Package your return following our guidelines below

4.2 Packaging Guidelines

• Pack items securely to prevent damage during transit
• Include your RA number clearly visible on the outside of the package
• Remove or cover all original shipping labels
• Include a copy of your order invoice inside the package

4.3 Shipping Your Return

• Customer is responsible for return shipping costs
• We recommend using a trackable shipping method
• Keep your tracking number for reference
• Ship returns to:

GARDIZO
ATTN: Returns Department
4022 RIO GRANDE BLVD NW
ALBUQUERQUE, NM 87107

5. Exchange Process

5.1 Requesting an Exchange

• Contact support@gardizo.com to request an exchange
• Specify the item you wish to receive instead
• Follow the same return process outlined above

5.2 Exchange Shipping

• Customer pays for shipping the original item back
• GARDIZO covers the cost of shipping the exchange item
• Exchanges are subject to product availability

6. Refund Process

6.1 Refund Timeline

• Initial processing: 3-7 business days after receiving your return
• Bank processing: Up to 30 days for the refund to appear in your account
• You will receive an email notification when your refund is processed

6.2 Refund Method

• Refunds are issued to the original payment method
• Original shipping charges are not refunded
• No restocking fee is deducted from the refund amount
• Store credit option available upon request

7. Damaged or Incorrect Items

7.1 Damaged Items

If you receive a damaged item:

1. Take photos of the damage
2. Contact us within 24 hours of delivery
3. We will arrange return shipping at our expense
4. No restocking fee applies to damaged items

7.2 Incorrect Items

If you receive the wrong item:

1. Contact us immediately
2. We will send a return shipping label
3. No restocking fee applies
4. We will rush ship the correct item

8. Gift Returns

• Gift recipients may return items for store credit
• Original order number or gift receipt required
• Store credit will be issued for the full purchase amount
• Restocking fee applies to gift returns

9. Holiday Returns

• Items purchased between November 1 and December 24 may be returned until January 31
• Standard return conditions and restocking fee apply
• Original proof of purchase required

10. Contact Information

For any questions about returns or refunds, please contact us:

Business: Gardizo
Company: GARDIZO LLC
Address: 4022 RIO GRANDE BLVD NW
ALBUQUERQUE, NM 87107
United States
Company No.: 7927185

Email: support@gardizo.com
Phone: +1 (223)-399-8321
Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

We aim to respond to all return and refund inquiries within 24 business hours

Last Updated: November 14, 2024

1. Introduction

Welcome to Gardizo's shipping policy. We are committed to providing reliable, free shipping on all orders within the United States. This policy outlines our shipping practices and ensures you know exactly what to expect when ordering from us.

2. Order Processing

2.1 Processing Timeline

• Orders are processed within 1-2 business days
• Business days are Monday through Friday, excluding federal holidays
• Orders placed after 2:00 PM EST will begin processing the next business day

2.2 Order Confirmation

• You will receive an order confirmation email immediately after placing your order
• A shipping confirmation email with tracking information will be sent once your order ships

3. Shipping Methods and Timeframes

3.1 Standard Shipping (FREE)

• Transit within 3-5 business days
• Available to all 50 United States
• No minimum order requirement
• Shipping carriers: USPS, UPS, or FedEx

3.2 Delivery Timeframe Calculation

• Processing Time: 1-2 business days
• Transit Time: 3-5 business days
• Total Estimated Delivery: 4-7 business days from order date

4. Shipping Carriers

We partner with trusted carriers to ensure reliable delivery:

• USPS
• UPS
• FedEx

The specific carrier for your order will be selected based on:

• Delivery address
• Package size and weight
• Current carrier service levels in your area

5. Order Tracking

5.1 Tracking Information

• Tracking numbers are provided via email once your order ships
• Track your order through:

5.2 Shipping Updates

• Real-time tracking updates are available through the carrier’s website
• Major tracking milestones will be emailed to you automatically

6. Delivery Issues and Delays

6.1 Weather and Holiday Delays

• Severe weather may impact delivery times
• Additional delays may occur during peak holiday seasons
• We will communicate any known systemic delays via email

6.2 Address Issues

• Please ensure your shipping address is correct at checkout
• Orders with incorrect addresses may be delayed or returned
• Address changes after order placement cannot be guaranteed

7. Lost, Stolen, or Damaged Items

7.1 Lost Packages

If your tracking shows delivery but you haven’t received your package:

1. Check the delivery location specified in tracking
2. Contact us within 48 hours of the scheduled delivery date
3. We will initiate a trace with the carrier

7.2 Damaged Items

If your item arrives damaged:

1. Take photos of the damaged package and products
2. Contact us within 24 hours of delivery
3. We will arrange for return shipping and replacement

8. Order Changes and Cancellations

8.1 Modifying Orders

• Order modifications must be requested within 2 hours of placing the order
• Contact us immediately at support@gardizo.com for modification requests
• We cannot guarantee changes once order processing begins

8.2 Cancellations

• Cancellation requests must be made within 2 hours of order placement
• Orders that have begun processing cannot be canceled
• Contact customer service for urgent cancellation requests

9. Shipping Restrictions

• We currently ship only within the United States
• We do not ship to PO boxes
• Certain locations may require additional delivery time
• Some items may have special shipping requirements based on local regulations

10. Customer Support

For any shipping-related questions or concerns, please contact us:

Business: Gardizo
Company: GARDIZO LLC
Company No.: 7927185
Email: support@gardizo.com
Phone: +1 (223)-399-8321
Address: 4022 RIO GRANDE BLVD NW
ALBUQUERQUE, NM 87107
United States

Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

We aim to respond to all shipping inquiries within 24 business hours.

Other Information

We charge no tax on our products. For more on our policies, you can visit the following pages:

Payment Methods

Contact Us

About Us

Privacy Policy

Terms & Conditions

Shipping Policy

Thank you for shopping with Gardizo. We are committed to providing you with high-quality products and excellent customer service.